Delivery and Return Terms

Last updated: · Version: 2026-09-11

This English version is provided for information only. The agreement is governed by Turkish law and the Turkish text prevails in case of any discrepancy.

1. Digital Service Delivery

All services purchased through the YouReply Analyze platform are delivered digitally. There is no physical product delivery.

1.1 Delivery time

For card payments the service is activated immediately upon payment confirmation; for bank transfers it is activated once receipt of the payment in our account is confirmed. You can access every feature of your plan by logging in to your account.

1.2 Method of delivery

  • The service is accessible through a web browser
  • Order and agreement details are sent to your registered e-mail address
  • Results tables and charts can be downloaded from the Platform

2. Free Trial

A 14-day free trial is offered for the Basic plan. The trial can be used once per account for this product. No credit card is required to start a trial and no automatic charge is made at the end of it; if you wish to continue, you initiate the payment yourself.

3. Statutory Right of Withdrawal

Because the service is performed instantaneously in electronic form, there is no statutory right of withdrawal under the Regulation on Distance Contracts (see the Preliminary Information Form, section 7).

4. Refund Policy

The refund conditions below apply separately from the statutory right of withdrawal described in section 3.

4.1 Monthly periods

For monthly purchases you may request a refund within 7 days of the purchase date. A refund is conditional on the service not having been actively used (no analysis run and no export made).

4.2 Annual periods

For annual purchases you may request a refund within 14 days of the purchase date. The same usage conditions apply.

4.3 Cases where refunds are not available

  • The service has been actively used (running an analysis, exporting)
  • Requests made outside the refund period

Because the service is deemed performed as soon as an analysis is run, analyses that have been run fall outside the scope of refunds.

4.4 Refund process

  1. Send your refund request to destek@youreply.com.tr
  2. Your request is reviewed within 3 business days
  3. Approved refunds reach your account within 5-10 business days depending on the payment method

5. End of Period

Because paid plans do not renew automatically, you do not need to cancel anything at the end of the period and no charge is made to a saved card. When the purchased period ends, your account returns to the free plan. If you stop using the service before the period ends, no refund is made for the remaining time, without prejudice to the refund conditions in section 4.

6. Changing Plans

To move from the free plan to the Basic plan, you purchase the Basic plan; the new plan starts when the payment is confirmed. Moving to the Enterprise plan is done under a separate contract. For requests to change the period during a running period, please contact our support team.

7. Contact

For questions about delivery and refunds, contact us at destek@youreply.com.tr.